When will I receive my order?
Delivery to most physical addresses occurs within 7 to 16 business days. The following in-house processing procedures will postpone the shipping of your order: customizations, back-order, and special-order.
What shipping method do you use?
In order to make our customers receive our products more quickly, we will select the courier company according to actual situation.
May I ship to a post office box or private box address?
EMS or DHL shipping do not carry to box addresses, so you must provide a physical address for delivery.
Is any of your merchandise restricted in my country?
All countries regulate the quantities and varieties of items that can be imported. Sports apparel is not generally considered a restricted item.
Do you charge tax?
We do not charge tax when you check out, but your local customs officials will assess taxes before allowing the item to enter your country. The carrier will usually pay these fees on your
behalf and collect them from you at the time of delivery. You are responsible for ALL customs fees, including duties, taxes, brokerage fees, and any other fees, assessed at the border before delivery.
May I return an item?
Please contact us before returning an item for an estimate of your return shipping charges.
What should I do if I am missing an item or if I received a defective or incorrect item?
Please accept our apologies if your order was not processed correctly. Just contact us, and we will do our best to correct your order as efficiently as possible. We can usually reship new jersey for free.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.